Bad Service

<p>This needs to fo to your Regional Manager and the perwon responsible for your brand . I have a serious complaint against the Pick 'n Pay - Melkbosstrand store. I was in the store on Tuesday evening after 7pm for just a few things with my family. We were in the toiletry aisle, when we discovered that ALL Garnier Pure products (assorted) were marked down for R19. To us this was such a bargain, as many of the products in that specific aisle were on promotion. I took 1 Garnier Pure product of R19, along with 2 other Garmier matte products for R29 each. At the same time, my cousin took 3 products in the Pure range. To put surprise, the products scanned full price at the till. We explained that it was on promotion, fetched and handed the sprcial price to the pnp employee. With much attitude they have us very rude answera and said this can't be. Very calmly my cousin explained that this is what was on the shelf. I told them that there are many promotional items in that aisle, so this was just one of the products. My cousin spoke to the manager, who has the worst attitude and said that he will not be able to give it at that price. It went up to him and told him that we did not fabricate the price, it is clearly marked, I then rep**** that it is Not his problem and Not his mistake. Someone in the store made a mistake, but he will not give it for that price. The short assistant, who had a terrible attitude making rude comments, giving rude looks, and completely disrespected us by gossiping to the rest of the employees of how 'difficult' we are. She told the manager,' I told them to leave it, but they insist '. She then TORE up the promotional price and destroyed the evidence and had it in her hand. She was so chuffed and smiled when they manager answered us in a rude manner and got frustrated with us. I told him that i have one product and I'm going to the till to pay R20 for it. He said only 1 product each. I was appalled because my cousin had to leave her products at the till and left embarrassed. It was SUCH a scene made by these employees of Pick 'm Pay Melkbos, that ALL their employees were talking about it and laughed. I had employees next to me at the till making fun and some harrasaing outside the store. It was THE MOST disgusting and appalling experience. Is that Customer service? Is that how Pick n Pay want their store to be labelled? Check your video tapes of the store as well as the video tapes of the centre infront of debonairs to see the parties involved. </p>