SA
Shanaaz A

1 reviews | Active since Apr 2017

26 Apr 2017, 16:46

Bad Service

<p>Wow, Pick n Pay's service is really bad at N1 City. This however was not my first bad encounter at PnP, what happened to client services. They place ads on their pamphlet and when you get to the till you don't get the discounted price. Their labels on their racks differ from the actual prices when you get to the till. They make like you are a nuisance when you query it but it is our money by the end of the day and all of us like to shop where we can save. They advertise Garnier Roll on for men and woman Assorted but then you are just suppose to take the ones that’s they choose on the pamphlet, what does the word Assorted then mean, they should have said only the ones that are advertised. People please take another look at you till slips when making purchases</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply27 Apr 2017, 11:10
Official

Good day Shanaaz,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

SA
Shanaaz A's update06 May 2017, 08:21
Reviewer Update

Unfortunately you do not view these incidents as serious otherwise you would have dealt with each complaint individually. Instead you send out Official business replies to all your complaints. Your customer service is really bad… I'm glad I switched to Checkers to do my shopping, I just wanted to give PnP another try and against my better judgement they failed AGAIN....