1 reviews | Active since Apr 2017
Bad service
<p>Last week i bought a flur baby grower and baby leggigs at pick n pay. So since i took a wrong i tried exchanging it today at the same branch which is ****arney mall. I don't have a receipt anymore but the item still have the price tag. Kedibone advised me that pick n pay no longer do exchange without receipt of which i see as rediculous considering i am working for retail as well. She went to the office to get authorisation from Godfrey apparently she was advised they can't do the exchange. I am very puzzled by this as i bought that grower there past week and worse i was not returning it rather exchanging it!!i need service delivery. Actually i want my money now.they can keep their grower!</p>
Good day Ayanda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused.
As per our terms and conditions: " A customer's till slip is their guarantee" should they be doing a return / exchange of a product. Please view the T's & C's here. >>>> http://www.picknpay.co.za/general-detail/returns-policy-2
We will escalate your complaint to the relevant department for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Ayanda,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused.
As per our terms and conditions: " A customer's till slip is their guarantee" should they be doing a return / exchange of a product. Please view the T's & C's here. >>>> http://www.picknpay.co.za/general-detail/returns-policy-2
We will escalate your complaint to the relevant department for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas