1 reviews | Active since Jul 2014
Bad service
<p>I went with an excitement to buy extra few plates at pick n pay Carlton center as I'm having visitors, my excitement was ruined in a secound like you pop a balloon with a needle, I went to the till and got a lady by the name on Matshidiso, she was with some lady who was packing groceries after u pay, I paid my staff and the lady who she was with left" matshidiso then just gave me a plastic to put in my staff, I had bought plates and other things, I asked her if is she not going to wrap the plates, she gave me that disgusted look and asked the very same lady she was with to bring the papers, the lady brought the pick n pay special papers and left, I asked matshidiso if is she not going to wrap the plates, she then took the plate' open the paper in between ' like when u read it ' put the plate inside and gave it back to me, I was so shocked by the level of disrespect that girl has towards customers, I asked her is this how you wrap fragile things and she never answered, I went to the office and asked to speak to the manager, I got some lady whom I forgot to take her name down cuz I was so furious, she went with me to matshidiso's till, I told the lady the whole story, even when I was with that lady, matshidiso did not apologize, instead she was laughing, Iam still so shocked , I wonder if that matshidiso did get a customer service training .... </p>
Good day Onka,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Onka,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
I was called by someone from pick n pay apologizing about the bad service I had encountered. . I hope the lady was given a custome service training though
I was called by someone from pick n pay apologizing about the bad service I had encountered. . I hope the lady was given a custome service training though
