1 reviews | Active since Nov 2014
Bad Service
<p>I placed an order on the 25th November for delivery the 29th Nov. got a confirmation sms about delivery and all money went off my account and all. now at 09:35 i get a mail saying the payment did not go through and the goods won't be delivered. what the hell is this bad service!!!!??? i am soooo angry anddisapointed in pick and pay. i only shop at puck and pay and now this! i am very disapointed and upset. no one told me at all that this would happen. it showed all was paid how can you now say it wasnt????? very unhappy customer</p>
Good day Maryka,
Thank you for taking the time to write to us.
Please accept our apologies for any inconveniences caused.
We have queried your complaint with our online team and have been advised that you order had failed due to insufficient funds.
All payments for online orders are processed only when the order is ready for invoicing and not on the day that the order is placed.
Kind regards,
Vanitha Venketas
Good day Maryka,
Thank you for taking the time to write to us.
Please accept our apologies for any inconveniences caused.
We have queried your complaint with our online team and have been advised that you order had failed due to insufficient funds.
All payments for online orders are processed only when the order is ready for invoicing and not on the day that the order is placed.
Kind regards,
Vanitha Venketas
Unacceptable!!! no apology can make up for the disapointmet I have in pick and Pay!! very unhappy
Unacceptable!!! no apology can make up for the disapointmet I have in pick and Pay!! very unhappy