1 reviews | Active since Oct 2016

26 Oct 2016, 10:01

Bad Service

<p>I was at Pick 'n Pay at Brigh****er Commons yesterday when i wanted to withdraw cash from the till. The cashier told me she does not have the amount requested to which I responded by asking how much could she gave me. She then answered to say She has R2500 which was reserved for an invisible customer(they were nowhere near the till). When I probed further to say well since that person is not there why can't she give me the R300 I needed. She called her manager Heidi, who screamed out "there's no money mama". To which I rep**** that I am not her mama and I asked why can't she offer us the same courtesy and take us to another till for cash like she did with the invisble customer. Heidi rolled her eyes so hard while I ws talking to her, I could swear they were going to pop out of their sockets. So much attitude from a grown ass woman. Having worked in a servicing enviroment myself, I do believe if alternatives are offered to one customer then you might as well offfer them to all customer. Heidi really needs to kepp her attitude in check. I am beyond disgusted</p>

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Replies (6)
Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:31
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:31
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:32
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:32
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:32
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply26 Oct 2016, 13:33
Official

Good day Nompumelelo,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen