1 reviews | Active since Jul 2016

28 Jul 2016, 15:17

Bad service

<p>During month end, especially when staff knows, its the most busiest time, there are only 2 cashiers at the express tills and there are 6 tills available. It defeats the purpose to have this service available for clients with less then 10 items, having to wait for hours on end just to make a payment. At the tills where more then 10 items can be paid, there are about 3 tills available and the rest with no cashier in sight. It is horrifying and extremely bad service. whether its an upmarket mall, or in an area with not so privileged people, you still have to render superb and first class service.</p> <p> </p> <p>Unfortunately, this branch is the only pick n pay for clients around this area. Management should up there game and not just focus on making target, but also to focus on customer service aswell. . </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jul 2016, 06:37
Official

Dear Sarah Coltman Smith

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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