bad service

<p>This morning on 25/7/2016 I went to pick and pay vereeniging. I printed out my voucher switching my points, the machine worked and there were no sign on the machine either to tell that its offline, the security saw me using the machine did not bother to tell me. I went on shopping, at the tillpoint the cashier told me I cannot use my voucher. The manager on duty was called, she was rude and unapologetic when I said there was no notice on the machine I used. She tried to call cusomer care made me stand for 25 minutes, then told me I must leave my stuff I bought, nevertheless to say I was terribly embarresed to leave my groceries and my son was so disappionted ti leave his cookies he cried horribly. I will never shop at pick and pay again, and whats the use of earning points if you cannot use them. I would rather cut up the card to avoid future embarassment.</p>