1 reviews | Active since May 2016

26 May 2016, 15:52

Bad Service

<p>i am a very angry customer who felt harrassed when i was searched by the store manager #Portia who is a store manager at Pick & Pay Hyde Park. i have been a loyal customer for 6 years with Pick & Pay Hyde park but today they decided to searh after i paid for my groceries thinking that i stole something, most of all being searched infront of customers by the Store Manager # Portia. After calling the customer care she called me and said i must bring back the groceries this shows that she does not care about customer service. I WILL NEVER SHOP AT PICK & PAY HYDE PARK . EVER AGAIN....... I WILL ALERT MORE PEOPLE ABOUT THE EXPERIENCE I RECEIVED. *** KHOSI</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply27 May 2016, 06:36
Official

Dear Sbusiso Sandile Mbutho

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***