Bad Service

I purchased the PnP Potato Hash Brown from Trade Route. It was clearly written at the back of the box that if you are not 100% satisfied with the product, they will GLADLY refund you or exchange the product. I soon realised this was not true.<br> The hash browns which I purchased had black spots all over it, indicating the potatoes were gone bad. <br> I called the customer care line, and spoke to Beverly who was very unhelpful. She asked for my smart shoppers card number which I gave her. She then asked for my till slip, which I had to go look for. I fail to understand why she needed that. She was not even concerned about that Hash brown problem. Eventually 30 minutes later she said someone will get back to me in 3 weeks time, which I find unacceptable. <br> This lady was extremely rude and arrogant with a no care attitude yet she is in customer care. <br> It is clear that PnP does not care about their customers, or upholding their promises.<br>