Bad Service

Dear Pick n Pay Customer Service Team, I am writing to express my extreme disappointment regarding an order that was scheduled for delivery but has not been delivered. What is particularly frustrating is not only the failure to deliver the order, but the complete lack of communication from your team. At no stage was I informed of any delays, issues, or alternative arrangements. I was left waiting without any update or explanation. Furthermore, my attempts to seek assistance have been met with little to no empathy or urgency. As a paying customer, I expected a higher standard of service and a proactive approach to resolving the issue. Instead, I have experienced poor customer care, a lack of accountability, and no clear solution being offered. This experience has caused significant inconvenience and has left me questioning the reliability of your delivery service. I expect an immediate explanation for the non-delivery of my order, a clear update on its status, and a practical resolution to this matter without further delay. I trust that Pick n Pay values its customers and will treat this complaint with the seriousness it deserves. I look forward to your urgent response. Kind regards,