1 reviews | Active since Jan 2015
Bad service
<p>I wanted to withdraw (cash back) and suddenly your staff told me that I have insufficient funds. Can you imagine the embarrasment? The cashier announcing in a full store that I don't have money. I just did a transfer of the amount I wanted. I had to wait over an hour while they verified everything even though I showed them them an SMS showing that the amount did go off. Is this how you treat your customers? Or maybe just the black customers must prove that they really have money and it belongs to them? Really disappointed in Pick N Pay. The amount of shame I suffered at the hands of your staff is really degrading. This is not the first time Pick n pay has treated black customers unfairly. Seems pick n pay doesn't want business from black people. </p>
Good day Mvuyisi,
Thank you for taking the time to write to us.
Kindly note that payment was declined by your Bank. Unfortunately we can not approve a transaction that has been declined.
A withdrawal can only be completed once the funds have been approved by your Bank.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Good day Mvuyisi,
Thank you for taking the time to write to us.
Kindly note that payment was declined by your Bank. Unfortunately we can not approve a transaction that has been declined.
A withdrawal can only be completed once the funds have been approved by your Bank.
Apologies for any inconvenience caused.
Kind Regards
Anwar Mooideen
Please do not be ********. Why don't you want accept the blame for this mess? What steps did you follow while you conducted your so called investigation? I will tell you what I did.
1. I showed your staff in the shop an SMS confirmation of the money being paid to Pick n pay platerkloof.
2. I showed your staff in the shop the before and after balance of my bank account.
3. I have proof from my bank that the transaction was successful.
Can you please tell me what you did? Please Dont tarnish my reputation because of your lack of customer service and care. I am demanding that pick n pay makes this right. You will loose a lot of customers if you don't own up to your mistakes and fix them.
Please do not be ********. Why don't you want accept the blame for this mess? What steps did you follow while you conducted your so called investigation? I will tell you what I did.
1. I showed your staff in the shop an SMS confirmation of the money being paid to Pick n pay platerkloof.
2. I showed your staff in the shop the before and after balance of my bank account.
3. I have proof from my bank that the transaction was successful.
Can you please tell me what you did? Please Dont tarnish my reputation because of your lack of customer service and care. I am demanding that pick n pay makes this right. You will loose a lot of customers if you don't own up to your mistakes and fix them.
So last night I was at a different PnP and guess what? Same thing happened, only this time to a different customer, the one right in front of me. Clearly, there is something wrong with PnP systems. I am staying away from PnP until you guys own up to your mess and assure me that it won't happen again. Today it may be only me but tomorrow someone else will read my post and who knows what they will decide??? Poor lady, they made her pay again assuring her there is something wrong with her bank. When did PnP suddenly become banking specialists????
So last night I was at a different PnP and guess what? Same thing happened, only this time to a different customer, the one right in front of me. Clearly, there is something wrong with PnP systems. I am staying away from PnP until you guys own up to your mess and assure me that it won't happen again. Today it may be only me but tomorrow someone else will read my post and who knows what they will decide??? Poor lady, they made her pay again assuring her there is something wrong with her bank. When did PnP suddenly become banking specialists????