Bad service

<p>Today, I have spent over R800 of my hard earned money at the Pick n Pay Carnival Mall and will never do so again due to Lerato Mathebula.</p> <p>The service was terrible. I bought eggs which, I discovered when arriving at the pay point were cracked. I requested the cashier Lerato Mathebula to kindly provide me with new eggs as the ones I have are cracked. Lerato than refused she informed me that I can go and fetch the eggs myself. On my return; I asked Lerato why she didn't collect the eggs herself since I am a paying customer. She informed me that she isn't allowed to leave the till and cannot ask her manager to collect the eggs. I then informed Lerato that it was highly unprofessional, I am a paying customer and deserve respect, I am not her friend nor an employee of Pick n Pay. I work in the service industry myself and would never treat a custmer as I was treated by Lerato today. Lerato began shouting at me " I am exactly like everyone else and I should fetch the eggs not her". She did so infront of all the other customers in the line.</p> <p> </p> <p>This is the last time I will shop at PnP and spend my hard earned money there.</p> <p>Your staff are highly unprofessional and rude. The butcher staff can't help customers because they are extremly busy on there cell-phones. I walked into the same PnP the other day and there were no baskets, no special and no newspapers, your staff refused to assist me as well as another lady. Stock is always out. When I tried to call the manager he only assisted us after 10 Mintues and left R600 worth of goods due to your managers attitude and lack of assistance.</p> <p> </p> <p>I would rather shop at Checkers since the service is always great.</p> <p> </p>