Bad service

<p>I bought R100 electricity and the cashier captured R1000. After realizing that I bought another one for R100. I didn't load the R1000 one on my meter. After I raised the issue on this platform, I went to the store and they told me they won't be able to assist me anymore since I have escalated the issue to head office. I was told head office will deal with the matter. Now I have been waiting since the 6th of July. </p> <p>For how long should I wait before I get a call from head office? Or what's going to happen now?</p> <p> </p>