EM
Elderina M

1 reviews | Active since Jul 2017

04 Jul 2017, 22:18

Bad service

<p>I went to pnp at Polokwane in Limpopo Mall to buy electricity. I wanted electricity for R100.00 then the cashier punched R1000.00 and I did not double check since I was paying by card. I just took my slip and left and I realized the mistake when I got to the other shop. I went back to pnp and to my surprise I was told by the manager that they won't be able to help me. I tried to explain to the lady who I was talking to that I only need electricity for R100.00 because I need to use the other money for organising my sister's party. I was told that a party is better, if it was a funeral it was something else. Is that how we are supposed to be treated as customers?</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Jul 2017, 12:19
Official

Good day Elderina,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas