Bad service

Dear Pick n Pay Customer Service Team, I'm writing to express my disappointment and frustration with the experience I had trying to redeem my collections stickers at your store. On multiple occasions, I visited your store with the intention of redeeming my stickers for the advertised dishes, only to be met with unsatisfactory service. At the end of January, I specifically remember being told that the dishes were out of stock, but was advised to come back later as they were expecting a new shipment. I was assured that the items would be available, and I followed up today, 28 February, hoping to finally collect my dishes. Unfortunately, I was informed that they're no longer available and I won't be getting the dishes. I find it unacceptable that I was asked to come back and then told that the items are no longer available with no alternative solution offered. This has caused me significant inconvenience and feels like a breach of promise. As a loyal customer, I expect better service and communication from Pick n Pay.

See attached the booklet for easy of reference

The store I went too is Pick ‘n Pay Northgate mall