bad serice, unhelpful

good day<br> <br> im a single mom of three and struggling to make ends meet. i bought my 9 yr old twins 2 ipads at PnP on black friday. the tablets were a bit affordable at R499 each(wifi only) i struggled to get wifi & download phoned and told the lady. i also phoned the technical services of the ph make as the notice said to phone them first. as the 2nd TAB power button also went in and we couldnt use the tab. almost 3 weeks of trying to get hold of them they were not very helpful. in that time one of the kids accidentally sat on for a second or 2 but it has a crack but is still working ok.<br> <br> i went to the shop and spoke to one of the managers to agreed on a refund. i explained there was a problem as i bought the 2 TABS at the front till and the lady at the inside till also rang it up. in the confusion i did not take the receipts back. he said it was fine, they could get it from the till at which i paid. at the customer service till the lady told me i cant get a refund bec of the slip, another manager came and told me they cannot help me because i didnt have a box for one of the TABS . customer service lady came and told me they cant help me because the 7 days return period was over/