SM
Sibongile M
1 reviews | Active since Jan 2017
30 Sept 2019, 12:57
Bad Security
Last week I sent a query via your website and still no response, anyway its a complaint about the small pick n pay in Protea Glen where my son went with his friends and he came home complaining that your security people searched them and even touched their private parts and also made them take off their shoes, I will not accept my 10 year old being subjected to such treatment and if the store has theft issues they should install cameras because in all my life I have never seen kids being searched like that in all your stores, plus should this happen again I am getting someone arrested for ***ual harrasment.
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Pick n Pay's replyOfficial
30 Sept 2019, 15:37Good day Sibongile Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback & would like to apologies regarding the bad shopping experience towards your son and his friends. We are currently addressing your concerns with the management team & correspondence will be done via this team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply30 Sept 2019, 15:37
Official
Good day Sibongile Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback & would like to apologies regarding the bad shopping experience towards your son and his friends. We are currently addressing your concerns with the management team & correspondence will be done via this team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team