TM
Tshepo M
1 reviews | Active since Sept 2022
23 Jul 2023, 15:05
Bad return policy
I bought a kettle two months ago from Pick N Pay meadow point, it stopped working after only two months upon returning it I was told this will be booked for repairs and will only receive it once they call me. They did not want to refund me or replace it. I was not provided with an alternative even after I informed the staff about not having a kettle to use in the mean time.
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Tshepo M's updateReviewer Update
30 Aug 2023, 16:31My query has still not been resolved, I have followed up twice with the complaints department and was told this will be escalated on both occasions. I still have not received any call from the store or head office. This has been going on for over a month now and there is no feedback, I have not received the product back or refund, please advise how soon this will be sorted. I am very disappointed with how this has been dealt with there has been no communication from Pick n Pay wether the store or head office, I will never buy any electronics from Pick n Pay ever again!
TM
Tshepo M's update30 Aug 2023, 16:31
Reviewer Update
My query has still not been resolved, I have followed up twice with the complaints department and was told this will be escalated on both occasions. I still have not received any call from the store or head office. This has been going on for over a month now and there is no feedback, I have not received the product back or refund, please advise how soon this will be sorted. I am very disappointed with how this has been dealt with there has been no communication from Pick n Pay wether the store or head office, I will never buy any electronics from Pick n Pay ever again!