NZ
Nolihle Z
1 reviews | Active since Dec 2016
08 Jul 2025, 09:40
Bad Quality Store
I’m extremely disappointed with the state of this Pick n Pay store. The overall quality has dropped significantly compared to other Pick n Pays. The store looks outdated and poorly maintained, with shelves often disorganized and products that appear past their prime.
The food quality is especially concerning—fresh produce is anything but fresh, and pre-packaged items often taste stale or off. It’s frustrating to shop here when other stores in the area clearly offer better quality, cleaner environments, and more attentive service.
Pick n Pay is to be a reliable name, but this branch is a shadow of what it should be. Just because its in the Township doesnt mean it should look the way it does,yet our money is good enough for your pockets. I hope management takes serious steps to improve, because right now, it’s simply not worth shopping here.
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Replies (1)
Pick n Pay's replyOfficial
09 Jul 2025, 14:54Hi Nolihle,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at our stores.
Kindly forward us the store name that you are referring to and we will address this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at our stores.
Kindly forward us the store name that you are referring to and we will address this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply09 Jul 2025, 14:54
Official
Hi Nolihle,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at our stores.
Kindly forward us the store name that you are referring to and we will address this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at our stores.
Kindly forward us the store name that you are referring to and we will address this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,