1 reviews | Active since Jun 2016
Bad price description and bad service
I visited PNP Kenilworth Center today. I was browsing through the sainted/condiments aisles when I saw a price reduction with the wording: Wellington tomato sauce ASSORTED 700ml at the price of R17.99. Ask your self what does assorted mean? On the shelf I see the Wellington sriracha tomato sauce which I attempt to purchase it. The till operator scans it it shows a different price and I tell her what I saw and I ask for the manager. I tell him what I saw and he abruptly tells that product is a different price. After I paid for all my other items I decide to back to the sauces aisle and I asked one of the assistants to call the manager and the same abrupt person comes. I immediately asked him to call the manager by the name of Maruwaan. He abruptly tells me Maruwaan has left. My family has shopped at that branch for many years and that is the first time that I have encountered such an unprofessional staff member at that pNp!
Good day Ahmed,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Ahmed,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
