MP
Mark P

1 reviews | Active since May 2018

20 Jan 2020, 21:11

Bad pork at Pick n Pay Brackenfell

i popped in at pick and pay family store brackenfell to buy meat for a colleagues braai. to my surprise the ribs smelled horribly when i opened it. i put it back in plastic bag in the fridge. the smell got so terrible everytime we opened the fridge. the lady of the house became upset with me cause the rest of her food in the fridge started to smell as well. this was very embarrassing to my wife coz its the first time she met my colleague. when we returned the meat, the cashier only refunded the amount of the meat. the next day my wife complained to the manager still feeling embarrassed. we returned all the way from belhar to only be compensated the amount of the meat. the driving up and down and the embarrassment is far more. will never shop anything at pnp brackenfell again

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Jan 2020, 10:34
Official
Hi Mark,

Thank you for choosing Pick n Pay. Please accept our apologies for the  inconveniences caused to you & for the poor product quality received. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team