Bad Planning

Pick-n-Pay comes to the party again. The issue a voucher (which expires tomorrow 27 October) for a 'green bag', but after 3 attempts still no bag. Each time the same story "Sorry it's out of stock but we did have some yesterday". This morning a number of shoppers heard the reply and apparently also not for the first time. At least they can say we made an attempt to go green. Surely running such a 'campaign' there should be some planning involved.