EE
Engela E

1 reviews | Active since Mar 2017

28 Mar 2017, 12:58

bad Pick n pay service

<p>We ordered PNP online for our company </p> <p>22 ietms were ordered.</p> <p>at the bottom of the order, we asked for subsitute products if products are unavailable.</p> <p>when delivery takes place, we only receoived 9 ietms, all other items are NOT SUPP****, NO SUBSITUTE, </p> <p>i phoned the customer care asking why there was no subsitute products supp****, the lady just said they have no stock.</p> <p>really....we ordered OMO, dont tell me they had no sURF OR Ariel....Pnp Suger, they didnt have selati or any other make????</p> <p>frisco coffee....no Ricofee or Jacobs, nothing??????</p> <p>This is ridicilouis....and it happen on a monthly basis.</p> <p>whats the use of online shoping to make it easier for you, when they dont care to suply you with product....????</p> <p>im def taking my shopping elsehwere..</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Mar 2017, 09:47
Official

Good day Engela,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor Online Shopping experience.

Please be advised that notes logged under “Delivery Instructions” are meant for the driver and is not viewed by the Online store.

At the top of the page there is an option that states “Preferred Substitution Settings” which you will need to use to allow for substitutes.

Kind Regards

Anwar Mooideen