CS
Carl S

1 reviews | Active since Oct 2019

20 Oct 2020, 18:08

bad penny's

had a bad experience, i bought this red penny polonies at PnP lotus River(busy corner) yesterday the 19/10/2020. well upon opening package, i smelt something was wrong. i tasted it, but just told my this stuff not rite. she then placed it in the pan hoping it would taste different. well nothing changed.. we then put the others away in the fridge. next morning i opened the fridge,must say not nice to open a fridge so early in the morning and get a fowl smell. well i message busycorner butchery on messenger, where they rep**** very quick. well they said i could go and sort the matter out. well got there. the 2 ladies knew nothing of me coming and what to do. well didnt have my slip with me. but not again for me. AND I SO ENJOYED THERE PENNY'S..

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Replies (1)
Pick n Pay
Pick n Pay's reply21 Oct 2020, 11:44
Official
 Good day Carl,  Thank you for contacting Pick n Pay.  Please accept our apologies for the poor quality product. We have escalated for management to address and be in touch with you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Should you have any further questions or queries please feel free to give us a call on the number provided below.  We can be contacted during the following office hours.  Monday- Saturday              : 08:00 – 19:00 Sunday & Public Holidays    : 09:00 - 17:00  Customer Care Line            : ***  Kind Regards, Pick N Pay Customer Care *** 

Best regards,