TN
Thabo N
1 reviews | Active since Oct 2011
26 Nov 2018, 09:50
Bad online shopping service
I made an online order on black Friday. I chose to collect from Mandisa Park 3487 Vundla Drive, Moroka,Gauteng Moroka, Soweto and chose the 12-13hrs. By 13:55 my order was not there. After having to drive all the way to soweto. We had to call someone called Pakiso Setai on ********** 153 and he was very rude.
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Pick n Pay's replyOfficial
11 Jan 2019, 17:57Good day Thabo,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores. Our online management team has been made aware of the poor service experienced.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores. Our online management team has been made aware of the poor service experienced.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply11 Jan 2019, 17:57
Official
Good day Thabo,
Thank you for choosing Pick n Pay and taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores. Our online management team has been made aware of the poor service experienced.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties.
We have queried your complaint with our online team and have been advised that this was not an isolated issue but a national issue were our online team were not able to process orders on time to be released to our stores. Our online management team has been made aware of the poor service experienced.
Our online team sincerely apologies for the inconveniences caused to you and are making alternate arrangements for future promotions like this to ensure that they do not have the same problem.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team