BT
Barry T
1 reviews | Active since Apr 2020
13 Apr 2020, 12:34
Bad Online shopping experience
In order to comply with the lock down we did online shopping. The experience was harrowing and disappointing to the greatest of extent. It took me hours to work through a maze of definitely not user friendly web service. Then I had to wait almost three weeks before delivery. When the delivery eventually came crucial items marked as supp**** was not in the bins. On top of that a whole lot of items was unavailable and we now have to go to the shop anyways. My advice. Shop somewhere else.
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Barry T's updateReviewer Update
13 Apr 2020, 18:26I have already called your call center and gave them the list of the goods not supp****. What is the purpose of emailing. I have tried that the past two weeks and is still awaiting a response.
Strange that here where everyone can see I get an response very quickly.
You are missing the whole point of my complaint and not offering any solutions for my problem that you are directly responsible for. I now have to incur extra cost to go into the shop anyway to get what I need.
How about you realize your system is flawed and admit that to everyone then find solutions instead of excuses. Nowhere in you explanation do I see how you will solve my issue.
More so is this not is stock affair. Surely if I go to the store tomorrow I will find these items on the shelf anyway.
Now to my point. Your online shopping system does not work and need serious fixing. I posted this here because in 6 day trying to communicate with you via email came to no avail. Here people all over South Africa can read and see and maybe you will be placed in a position to solve the issues.
This has got nothing to do with the refunding of money but so much more with the extra expense I not have to undergo in order to solve Your issue. Are you going to refund me for my extra expense or are you going to make another plan to ensure I have what I require when I do online shopping. See you give me excuses but not resolution to my problem. If I had gone to the store as I always do I would have had all my items without any issue. I had to pay you for delivery and yet my contract was not fulfilled even after I had to wait 17 days for delivery. Once again if I had gone to the shop there would have been no issue.
I waited from the 8th of April till today to receive a response from you to my queries. Strange that now it is public I get an immediate response. All I needed was for you to respond in a timely manner with a solution to the issue created by Pick n Pay. I still do not see anything like that here.
Regards,
Barry Thirion
Strange that here where everyone can see I get an response very quickly.
You are missing the whole point of my complaint and not offering any solutions for my problem that you are directly responsible for. I now have to incur extra cost to go into the shop anyway to get what I need.
How about you realize your system is flawed and admit that to everyone then find solutions instead of excuses. Nowhere in you explanation do I see how you will solve my issue.
More so is this not is stock affair. Surely if I go to the store tomorrow I will find these items on the shelf anyway.
Now to my point. Your online shopping system does not work and need serious fixing. I posted this here because in 6 day trying to communicate with you via email came to no avail. Here people all over South Africa can read and see and maybe you will be placed in a position to solve the issues.
This has got nothing to do with the refunding of money but so much more with the extra expense I not have to undergo in order to solve Your issue. Are you going to refund me for my extra expense or are you going to make another plan to ensure I have what I require when I do online shopping. See you give me excuses but not resolution to my problem. If I had gone to the store as I always do I would have had all my items without any issue. I had to pay you for delivery and yet my contract was not fulfilled even after I had to wait 17 days for delivery. Once again if I had gone to the shop there would have been no issue.
I waited from the 8th of April till today to receive a response from you to my queries. Strange that now it is public I get an immediate response. All I needed was for you to respond in a timely manner with a solution to the issue created by Pick n Pay. I still do not see anything like that here.
Regards,
Barry Thirion
BT
Barry T's update13 Apr 2020, 18:26
Reviewer Update
I have already called your call center and gave them the list of the goods not supp****. What is the purpose of emailing. I have tried that the past two weeks and is still awaiting a response.
Strange that here where everyone can see I get an response very quickly.
You are missing the whole point of my complaint and not offering any solutions for my problem that you are directly responsible for. I now have to incur extra cost to go into the shop anyway to get what I need.
How about you realize your system is flawed and admit that to everyone then find solutions instead of excuses. Nowhere in you explanation do I see how you will solve my issue.
More so is this not is stock affair. Surely if I go to the store tomorrow I will find these items on the shelf anyway.
Now to my point. Your online shopping system does not work and need serious fixing. I posted this here because in 6 day trying to communicate with you via email came to no avail. Here people all over South Africa can read and see and maybe you will be placed in a position to solve the issues.
This has got nothing to do with the refunding of money but so much more with the extra expense I not have to undergo in order to solve Your issue. Are you going to refund me for my extra expense or are you going to make another plan to ensure I have what I require when I do online shopping. See you give me excuses but not resolution to my problem. If I had gone to the store as I always do I would have had all my items without any issue. I had to pay you for delivery and yet my contract was not fulfilled even after I had to wait 17 days for delivery. Once again if I had gone to the shop there would have been no issue.
I waited from the 8th of April till today to receive a response from you to my queries. Strange that now it is public I get an immediate response. All I needed was for you to respond in a timely manner with a solution to the issue created by Pick n Pay. I still do not see anything like that here.
Regards,
Barry Thirion
Strange that here where everyone can see I get an response very quickly.
You are missing the whole point of my complaint and not offering any solutions for my problem that you are directly responsible for. I now have to incur extra cost to go into the shop anyway to get what I need.
How about you realize your system is flawed and admit that to everyone then find solutions instead of excuses. Nowhere in you explanation do I see how you will solve my issue.
More so is this not is stock affair. Surely if I go to the store tomorrow I will find these items on the shelf anyway.
Now to my point. Your online shopping system does not work and need serious fixing. I posted this here because in 6 day trying to communicate with you via email came to no avail. Here people all over South Africa can read and see and maybe you will be placed in a position to solve the issues.
This has got nothing to do with the refunding of money but so much more with the extra expense I not have to undergo in order to solve Your issue. Are you going to refund me for my extra expense or are you going to make another plan to ensure I have what I require when I do online shopping. See you give me excuses but not resolution to my problem. If I had gone to the store as I always do I would have had all my items without any issue. I had to pay you for delivery and yet my contract was not fulfilled even after I had to wait 17 days for delivery. Once again if I had gone to the shop there would have been no issue.
I waited from the 8th of April till today to receive a response from you to my queries. Strange that now it is public I get an immediate response. All I needed was for you to respond in a timely manner with a solution to the issue created by Pick n Pay. I still do not see anything like that here.
Regards,
Barry Thirion