1 reviews | Active since Feb 2014
Bad Online Shopping Experience
I decided to order groceries via the online shopping portal to try the service out and everything was very nice until the delivery arrived. In total, 11 items were missing from the delivery and 1 item that was not what was ordered, totaling R437.47. The driver said we should mark all the items down on the delivery note so that he can take it back to the store which would then process our refund. We did that and heard nothing back. I then decided to email the online shopping mailbox about this and days later got a response saying that they can only help if I list the items that weren't delivered. So now the customer has to keep track of the incorrect picking, the bad processes set in place, and beg for a refund? Why was the delivery note I completed not looked at and processed? This doesn't make me very hopeful of the online shopping platform. Yes, it's convenient but this isn't what I hoped for
Good day Shane,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
We are happy to advise that the online store has processed a refund on 29.08.2017 for items that you were charged for but did not receive.
A copy of your tax credit note will be emailed to you from our online team shortly.
Tax credit note number : ***
Date of refund : 29/08/2017
Refunded amount : R171.95
Kindly take note that all items listed under not supp**** was not charged to you as the online store did not have stock of these items at the time of your order being processed and should you still want them you will need to place a new order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Shane,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you.
We are happy to advise that the online store has processed a refund on 29.08.2017 for items that you were charged for but did not receive.
A copy of your tax credit note will be emailed to you from our online team shortly.
Tax credit note number : ***
Date of refund : 29/08/2017
Refunded amount : R171.95
Kindly take note that all items listed under not supp**** was not charged to you as the online store did not have stock of these items at the time of your order being processed and should you still want them you will need to place a new order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas