Bad n Poor Client Services

Item: Pick n Pay
Rating: 1
Author: Siphuxolo S

Cashier Adam N Adam very rude cashier, the manager experience the incident but kept Quiet .

I was paying with my Nedbank Express card for the 1st time n the machine gave options straight or budget . I asked the teller which option to use . She rep**** why I dnt know , I shud know . I shew my card that it is not written . She insisted that I should know coz it’s my card saying with a n attitude that all clients has to listen n watch us not processing my purchase until i figured it out on my own what to do. In the process she is talking rude comments. I demand an apology from her n the manager bcz I use this Pnp almost everyday via the ASAP APP. This happened at Eersteriver Qualisave in Cape Town.

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Replies (1)

Pick n Pay's replyOfficial

05 Sept 2024, 10:16

Hello Siphuxolo, Thank you for reaching out to Pick n Pay Customer Care team. I do apologize for the inconvenience caused. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.

They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team

Best regards,

Pick n Pay's reply05 Sept 2024, 10:16

Official

Best regards,