BAD MANAGER AND BAD CUSTOMER SERVICE

IM SEEKING HELP TO PICK N PAY HEAD OFFICE ,I VISITED 1 OF THEIR STORE IN JUNCTION MALL ON THE 3RD OF MARCH TO PAY FOR MY PAY JOY PHONE ,I WAS HELP BY A CASHIER AT MONEY MARKET BUT UNFORTUNATELY SHE HAD NO NAME TAG ,SO I DID PAY AND HANDED HER MY PHONE SO SHE CAN GET THE REFERENCE NUMBER AND MY ID NUMBER INCASE SHE NEED IT.AND I LEFT THE STORE BUT ON MY WAY HOME I NOTICE SOMETHING STRANGE ON THE PAY JOY APP WHICH STILL INDICATE I MUST STILL PAY FOR THE PHONE🥹BUT I IGNORED IT ,THINKING MAYBE IT WAS JUST THEIR SYSTEM BUT I WAS SURPRISED WHEN THEY SWITCH THE PHONE 🥹 SO I CALLED THEM TO FINDOUT WHAT IS REALLY HAPPENING🤔AND THEY TOLD ME THE PHONE WAS NEVER PAID🤔SO I WENT BACK TO THE STORE TO ASK FOR A MANAGER TO HELP ME CHECK WHAT HAD HAPPENED🥹UNFORTUNATELY THE BRANCH MANAGER WAS OFF SO I WAS TOLD TO GO TO MONEY MARKET TO SPEAK TO THE ADMIN MANAGER AND I TOLD HER WHAT HAD HAPPENED AND ASK HER IF ITS POSSIBLE IF SHE CAN HELP ME CHECK THE FOOTAGE AS TO WHAT HAD HAPPENED ,TO MY SURPRISE SHE REFUSED AND SHE WAS VERY RUDE AND I KEPT ASKING JUST TO SEE WHAT HAD HAPPENED OR TO CALL THE CASHIER BUT SHE REFUSED 🤔 THE CASHIER DID GAVE ME THE SLIP BUT UNFORTUNATELY I LOST THE SLIP BCS I WAS RUSHING TO GO AND FETCH MY SON AT CRECHE ,SO THE MANAGER JUST WALK AND LEAVE STANDING BY THE MONEY MARKET FOR ABOUT 15 MINUTES WITHOUT HELPING ME AND I SAW HER SPEAKING TO ANOTHER CASHIER SO I WENT BACK TO HER TO TRY AND RESOLVE THE MATTER ATLIST TO KNOW WHAT HAD HAPPENED TO MY MONEY AND AGAIN SHE REFUSED AND SO I WAS GETTING UPSET BUT I KEPT MY CALM AND WENT BACK TO HER AGAIN AND SHE ASK ME FOR MY SLIP AND I TOLD HER IHAD LOST THE SLIP AND SHE TOLD ME ITS ALWAYS THE CASE WITH PAY JOY SYSTEM I MUST GO HOME MAYBE ITS THEIR SYSTEM BCS SHE HAD THE SAMETHING WHEN SHE WENT TO PAY FOR HER SISTERS CHILD .SO ATLIST I ASK FOR A REPRINT SLIP AND IT TOOK ABOUT 10 MINUTES AGAIN TO GET THE REPRINT AND THE OTHER CASHIER CAME ASKING IF DID I PAY FOR ANY OTHER THING BESIDES THE PHONE AND I SAID NO BUT SHE GAME THE DSTV REPRINT WHICH IM NO LONGER USING AND I WAS SURPRISED ,HAD THE MANAGER RESOLVED THE MATTER EARLIER AND TOLD ME IF THERE WAS SOME KIND OF A MISTAKE ,I WOULD HAVE UNDERSTOOD.SHE WAS EVEN WEARING A NAME TAG EVEN HER SELF 🤔 I THANK GOD I MANAGE TO BE CALM IN THAT SITUATION AND I DIDN HAVE MY SERVICE PISTOL AT THE TIME 🙏I RECALL PICK N PAY AND TO PLEASE HAVE THEIR STAFF IN ORDER BCS I COULD HAD BEEN WORSE AND I FAIL TO UNDERSTAND WHY WOULD THEY HAVE SOME1 SO UNPROFFESSIONAL LIKE THAT LADY🤔IF IT SOME1 ELSE IT WAS GOING TO BAD AND PUT THEIR LIFE OF OTHER CUSTOMERS AT RISK .I KNOW THE BRANCH MANAGER OF THAT STORE HE IS PROFFESSIONAL MANAGER ONCE HAD A CHART WITH HIM BCS IM A REGULAR CUSTOMER AT THAT STORE .