LR
Lee-Ann Rossouw

1 reviews | Active since Jul 2011

03 Mar 2015, 06:33

Bad Management, no customer service

Two tills open, (actually one since a cashier was helping 1 customer the entire time I was waiting). Nobody at customer service station (again). Manager at cigarette counter NOT noticing trolleys all over the place, the queue getting longer and only 2 cashiers working? Nobody at the cold meat counter (again), badly stocked shelves - again (I took the last two packs of chicken breasts). For an anchor store the standard of operation and management is very low and while my never shopping at your store will not affect the bottom line or improve your customer service (this is not my first time complaining) at least I can choose a different franchise for shopping satisfaction.

0
Replies (1)
Pick n Pay
Pick n Pay's reply03 Mar 2015, 10:42
Official
Hello Lee4803,

Please accept our sincere apologies for this poor service experience, and for any inconvenience caused.

I have escalated this matter to our Gauteng Regional office for their intervention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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