Bad experience at PicknPay Southernwood

Today, once again, had to wait in a queue for over 20 minutes to pay for 1 item. This was at lunch time and there were only 3 tills open and the queues were long and people complaining. I spoke to one of the managers who passed me off to another person who then said they will open another till. Why do the management have to wait until a customer complains before they decide to open another till during a busy period with long queues and 1 more till would not make too much difference. This is not an isolated problem as month end and sassa pay out days the queues are long and only a few tills operate. It shows poor management and disregard for us customers. There are other supermarkets in the area that do not have this problem as busy periods all their till points are open. I honestly don't think I will shop there again, it is a frustrating experience not up to PicknPay standards. Many other people also refuse to shop at PicknPay, Southernwood, East London for the same reason.