<p>What a bad service I received yesterday at pnp protea Glen from a lady named thembekile.i buy an Ice cream on the shelf it's written R94,99 wen I get to the till it's less for about R79.99 I ask her for double the difference as the placed the wrong price on the shelf. She refused n told me there's no double the difference when the price is low. How will they calculate it.she was very rude n acting up in front of customers it was really humiliating gosh<br />Then she tells me if she does it on the system ill end up paying more......but wat is this......<br />Terms & Conditions of Double the Difference<br />Policy is applicable only from time of purchase;<br />Double the difference does not apply to staff;<br />Barcode needs to correspond with item being queried;<br />Only the first item is given double the difference back and balance of products at the lower price;<br />If double the difference is more than the product, the customer gets the product for free;</p>
Good day Tebogo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Tebogo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
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