BZ
Bilqees Z
1 reviews | Active since Feb 2015
02 Mar 2021, 13:48
bad delivery service
bad delivery service!! short deliver everytime! placed 2 orders and both orders were short delivered and their live chat does not respond before 2 hours. do not order on the app. if they are not out of stock, they short deliver! how useless
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
02 Mar 2021, 14:21Good day Bilqees,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor and unfortunate customer service experience that you received.
Our customers are our top priority and do not take this kind of feedback lightly. We will escalate your query to our management team.
We value you as a Pick n Pay customer and strive to provide quality and efficient customer service.
Should you have any further queries or require assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor and unfortunate customer service experience that you received.
Our customers are our top priority and do not take this kind of feedback lightly. We will escalate your query to our management team.
We value you as a Pick n Pay customer and strive to provide quality and efficient customer service.
Should you have any further queries or require assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team
Pick n Pay's reply02 Mar 2021, 14:21
Official
Good day Bilqees,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor and unfortunate customer service experience that you received.
Our customers are our top priority and do not take this kind of feedback lightly. We will escalate your query to our management team.
We value you as a Pick n Pay customer and strive to provide quality and efficient customer service.
Should you have any further queries or require assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the poor and unfortunate customer service experience that you received.
Our customers are our top priority and do not take this kind of feedback lightly. We will escalate your query to our management team.
We value you as a Pick n Pay customer and strive to provide quality and efficient customer service.
Should you have any further queries or require assistance please feel free to contact us on the information provided below.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind regards,
The Pick n Pay Team
BZ
Bilqees Z's updateReviewer Update
03 Mar 2021, 09:04I am still awaiting my response or call from Pick n Pay as promised above in this automated message they send to every query! this is ****************! i will not ever shop on their bottles app again and I will take this matter to the ombudsman and I don't care if it takes years to resolve, you are not *****ing from me again!
BZ
Bilqees Z's update03 Mar 2021, 09:04
Reviewer Update
I am still awaiting my response or call from Pick n Pay as promised above in this automated message they send to every query! this is ****************! i will not ever shop on their bottles app again and I will take this matter to the ombudsman and I don't care if it takes years to resolve, you are not *****ing from me again!