Bad delivery service

I am so upset with PnP right now.

I first placed an order at 14:30. I got a notification that the oder was here at 14:53, when I checked there was no one at the gate. Then I check the location on the app and the driver was on the wrong address. The driver then calls me to say he is lost. I give him the address then eventually he comes, when he comes he does not have the order and he is telling me that he was ****** by some people when he stopped and asked for directions. I then stand with him at the gate until about 15:30 while he is enquiring what he needs to do next. Eventually he tells me I need to contact the store. I call the helpline at 15:33 and I am advised that a new driver will be coming with the oder. I sit and wait for the order then eventually around 16:40 (after about an hour of waiting) I am told that the oder has been cancelled. So I try replacing the order again and at this point: 1. I have to pay additional R35 cause with the first oder I had a free delivery voucher 2. I am told that they can only deliver tomorrow morning.

What I am upset with is the fact that this now seems like it was my fault that the driver got ****** while his carrier did not have a lock. If it had a lock this could have been prevented. He said that he got ****** while asking for directions and he spoke to about 5 guys, why did he stop to ask 5 people for directions? And how did he not see them open the carrier.

I am so upset with this really disappointing service.

My order numbers are: ***880558