KS
Keshmira S
1 reviews | Active since Apr 2011
02 Sept 2022, 12:39
Bad delivery and missing items
Order via Pick n Pay Asap app. It arrived early. Driver pushed delivery through the gate but tore the packet and dumped everything on the floor. Was charged for 2x Twix but it was not part of the order. I want to be refunded for the items not received
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Pick n Pay's replyOfficial
06 Sept 2022, 08:53Hello Keshmira,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by receiving missing items in your order. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by receiving missing items in your order. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply06 Sept 2022, 08:53
Official
Hello Keshmira,
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by receiving missing items in your order. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Thank you for reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We do apologize for any inconvenience caused by receiving missing items in your order. Kindly note that we have escalated your query to the ASAP escalation desk. They will attend to your query at their soonest. Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below. WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay. Kind Regards, The Pick n Pay Team
Best regards,