NM
Nelly M

1 reviews | Active since Dec 2016

01 Mar 2018, 12:37

Bad custormer service and sell rotten foods

Pick n Pay Die Meent Canteen in Pretoria Central has a bad customer service at the food section where they sell a lunch plate for R30. I'm working in Pretoria CBD and buys my lunch at this store almost everyday but they service one gets at the ladies who dish for us is getting out of hand. For starters, they don't greet customers and they raise their voice when calling the next customer to serve, they don't wash their meat (especially tribe), they never smile, they sell stale(stinky rotten) food and you get a running tummy for days.

The staff can learn a thing or two from Spar and Checkers employees about good customer service.

0
Replies (2)
Pick n Pay
Pick n Pay's reply01 Mar 2018, 13:56
Official

Good day Nelly,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

NM
Nelly M's update01 Mar 2018, 14:16
Reviewer Update
Thank you for your swift response, however i will also be monitoring the service on an ongoing basis and kindly advice on the way forward should there be no improvement with regards to the service and the standard of the food served. It will be appreciated if a dedicated official from the store can be liaised with to address the mater.