Bad Customer Support

I had since purchased a Mecer Notebook from Maponya Mall Pick n Pay Hyper in May 2025

I was sold a 2019 demo Laptop for a full price, it was isolated in a drawer compartment and was the only one available since others were locked safely. I was not made aware of any seals as it was not unboxed in my presence.

The salesman said I can bring it back if it gives me problems, I took it back after one month as it had already started giving me problems.

The technician then claimed I opened it and still claims the item was brand new even after knowledgement of the demo part highlighted by the salesman on the pink slip. This is frustrating for me because I paid a full amount for an item that was faulty and nothing has been done to date. I have tried contacting customer service and they all say "the matter has been escalated". This is a mess I lost R3999.00 on a Laptop that could have already been used for months.

If this is how Pick n Pay treats their customers and not being accountable for their faults then this is bad news.