Bad customer srevice
I have been a loyal customer of Pick 'n Pay, Kempton Square for the past 16 years and i never wanted to complain, but i'm seriously fed up with poor customer service that we have to experience when we get there.
I'm gonna put it to you people staright and then some of you can catch feelings, see if i care. If this shop's custemer base had to be white i tell you now, we wouldn't have experienced such **** service, cos blacks working for whites are still intimidated by whites, but because this shop's customer base is 99.5% black, that is why nobody could care whether this shop sells us old meat at the deli, whether the shop is dirty or whether the meet is blue ate the butchery. Yesterday the shop was busy after 5pm, i was standing at que 10, and the cashier took 6 minutes to help a customer. hwneh she was finally ready to help the next, again she took almost ten minutes to help the lady, she was giving stickers to the lady, taking it from one paper to another, she couldn't care less how slow she was, i swear to God that lady was so slow, it was like either she was told by her supervisor to be slow or she was on some secret strike. To top it all off the next person after that customer was an old lady of about 65 years, and they expected her to stand and just wait or leave, no respect, no respect at all. Not to mention 5 other customers already fell out of the que. Then she ended up calling the so called supervisor who also, as per Pick 'n Pay instruction in a black store, took her own time to get to the till point, and this is not the first time this lady has done this. Anyway, she also came and did the same sticker thing, God knows what those stickers are for. Again neeless to say, she then also took her time, i asked her if sho=e could speed up the process and guess what, she told me staright, with that rude - whatever - who- the- ****-do-you-think-you-are look in on her face "this is my job and i'm busy doing my job".
Now i need to know from Pick 'n Pay, i this the type of service we have to appreciate, is this what you people teach or instruct your staff to treat your black customers or does that shop belong to that lady hece she can disrespect customer like that. Is that the type of people you put in leadership positions, cos i know for a fact, tomorrow when that cashier treats a customer like that, she can't be blamed, cos she will only follow the example of that supervisor. Or are we not in a position to expect good friendly an speedy service, because of the colour of our skin? Case in point, i hate complacency and i will never appreciate it or keep quiet about it. Respect us as much as you like our money. This type of service is highly unacceptable. Treat us with respect cos none of your customers ever go into your shops with the intention to disrespect your customers or your property, so can the favor be reciprocated? Whatever happened to the customer is always right (not that any customer was wrong in this instance) and what happened to our right to respectful treatment, what happened to the saying that we the customers pay their salaries? It is enough already that we have to greet the cashiers first cos they don't see the need to greet us first.
By the way, that so called supervisors' name is lizy, i won't even bother to write her name properly just to prove the same disrespect that she showed me. PICK 'N PAY, GET YOUR STAFF IN ORDER COS THIS IS SIMPLY PREPOSTEROUS!!!