Bad customer service.Very disappointed client.

The worst service from their online dept.I ordered 2 items and only 1 arrived. Unable to get through their client service telephone number and tried other complaint lines like their app. Reference numbers for the complaints provided but no feedback from anyone.Eventually after a week I received a mail to inform me they will refund me.The item which did not arrive was 12x1.5litre coke which they charged me for but they refund R11 for 1coke.After 8 days just after 8 in the morning after holding for 5mins on the phone I manage to speak to a consultant by the name of Cas who told me he will escalate and they will come back to me.It is now 3 days and no communication. The 1st and the last online shopping from this company. I never expected this from this company of whom I have been a customer for all my life and I am now 68 years old.Mr Ackerman should be ashamed of himself for employing in competent staff like this.