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Nontobeko M

1 reviews | Active since Dec 2019

23 Dec 2019, 09:47

Bad customer service,gender base violence,and abusive pick n pay mananger

Hi Your system doesn't allow me to type before review,I had an incident with the manager of Pick n Pay Lenasia,we came in as he was by the door doing security guard work,he told us we can't go in with the bag and we told him the bag has money and some valuable staff so he can search as we go in and out we don't have a problem he insisted and we thought he was a guard as i was busy trying to explain to him he said he doesn't talk to women because they don't understand and he doesn't want to talk to me.After hearing that the manager is gender base i took my phone because he was even fighting and I asked for the manager he said he's the manager and the other staff confirmed.The guy grab my hand brutaly trying to stop me from taking the video as the proof and even pushed me aside ,the gentle man I was with firstly tried talking to him sayi he can't talk to me as a woman like that as the manager was continuing with his attitude and the behaviour towards me thats when the gentleman raised his voice to stop him from the way he was talking and being violent .This manager did check the bag and let us in as we were going in and i was telling him that we human beings and also customers he can't treat us like that,that's when he stoped us to go in after he agreed.And according to my understanding security guards are the one's who suppose to be searching and as for a parcel counter there's a warning which says you leave tlyour parcels at your own risk..Please do something with these issues because it's not only customer service now ,Pick n pay managers are also abusive and discriminate between men and women because I won't be the first and the last .I am extremely dissapointed what are they teaching the staff..

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Dec 2019, 13:38
Official
Good day  Nontobeko,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team