Bad Customer Service with Rotten Products

<p>I am livid I bought a pack of no name PnP Viennas on the 15th Dec the use by date is the 29 Dec2016. I opened it on Sunday the 18th Dec 2016 because I was making a pasta bake with mushrooms and Viennas fried my mushrooms threw in the viennas and it was off spoiled everything. I then tasted and smelled some of the viennas that was left over it was sour it had been in my fridge and my fridge was never off. Ran to Spar to get new viennas and mushrooms which costed me more money because I had no other option luckily I stay around the corner by Spar. I tried calling the store 15times someone once picked up and put me on hold for a very long time while they were having a fat conversation on the back ground. I notified Pnp and this was their response "Our team will be in touch for more information. You do have the option of returning the product to the store for a refund" They didntapologise till I told them to apologise also their customer service person contacted me and I sent all the info through they didnt even say thank you will get back to you the only option they gave me was to go to the store and return their goods and get my refund how about an apology that wouldve been nice but no they want me to go out of my way to take their old rotten stock back.</p>