Bad Customer Service, treated like a *****

Hi All,

Please note today i had the worst experience in one of your stores in Observatory (Cape Town) all was well, until my boyfriend and I finished shopping. Next thing we go to the parcel counter to collect our parcels (School bag + a plastic with a bottle of gin) the lady who was on the parcel counter refused to give us our plastic with gin inside, saying she's not sure if its ours, regardless of her pulling the bag from the same cupboard where everything that was ours was placed. Next thing, i ask her to go through the camera next to the parcel counter, cuz she was suspecting we want to ***** other people's parcel and claiming its ours.. She only did that after several minutes or us arguing over our parcel and on my request to call the manager, who didn't do much to help resolve the issue. What happened was totally unacceptable, i am sure if it was another person of color the situation would have been treated differently.

Please address this, so it doesn't ever happen again to another person.

I am so disappointed, because it's not like we had lost the tag to collect parcels, yet we were being treated like *****s.

Me being black, shouldn't equal to your staff that i am a *****.