GB
George B

1 reviews | Active since Mar 2012

19 Jul 2015, 20:52

Bad customer service toward black/colored customer

I went to Pick n Pay East Rand mall in the electronics department to inquire about a PS4 i got in at electronics/Tv department and proceeded to the Gaming dept. i called the sales people to ask them about the console not one of them were interested in helping they were chatting and even when I complained they did not respond and just a few weeks before i bought a tv from PIck n Pay I feel that me as a colored customer Im not valued i feel that if it was a white person they would have been attended to very quickly and sufficiently. I have decided to look at other shops that are willing to help and not make people feel unappreciated.

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Jul 2015, 14:32
Official
Hello Beatmob,

Please accept our apologies for this poor service experience, and for any inconvenience caused.

I have escalated this matter to our Store GM and Inland Hyper regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee Millar
Customer Care
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