BAD CUSTOMER SERVICE / SERVICE DELIVERY

Yesterday I placed an online order via the Pick ‘n Pay ASAP APP and scheduled it for delivery to be around 17h00-1730H00 and a note for the driver to call when outside. I kept checking the App for the order status and to my surprise the driver had apparently arrived at 16:50 and I was literally looking ay the app that is not true. I immediately called their online customer service department and I was treated soo badly , the 2 consultants **** and said they are locating driver and my order would be delivered, I have reference number and the other consultant name is Amber and they said I would receive my groceries which I never did. I called the 3rd time and the last consultant told me the truth that the 2 were lying the order has been cancelled and I would be refunded on 3/5 days. This was a huge inconvenience as this is an Easter weekend and those groceries were for my family to eat in Easter and now we have nothing. What a terrible terrible experience I will never forget