Bad Customer Service Pick N Pay Protea Glen

TODAY 4TH April dissapointing service from Protea Glen Mall staff, including supervisors and Management. I went to buy the Friday Iconic duo Burger special..The special is discounted to R50 for FNB customers who holds smartshoper card. Well to my surprise. The entire team did not have a clue of how this special works, instead they fabricated information and turned away all client who came in for the FNB special. They spoke about an sms that is required however if you go to a different pick n pay you're assisted with no hustle which proves that there's an urgent need of staff training required at Protea Glen...everyone was so clueless and unprofessional. The Manager did not even investigate or try to resolve the matter...Useless Management with no facts and lack of accountability...I'm so disappointed with the Pick n Pay brand in Protea.