Bad Customer Service on Incorrect Order

My call reference number is ***. I spoke with Taz and Ricardo initially regarding an issue I had with this order (***).<br> <br> I am a fairly loyal customer, and was hoping for some understanding and, frankly, better customer service than what I received. I placed an order including: Jungle Oats 1kg x6. The quantity of this that I ordered is 1 and the total price was R150.99. <br> <br> When it was delivered, I only received one box of Jungle Oats - understandably the packer had misread the packing slip and only placed one box in the carton. My wife also misread the invoice, so she didn't pick up the issue until scanning it later (within a few hours). Now, I understand you have terms and conditions, but I'm sure the mistake here is clear - surely common sense and good customer service should prevail.<br> <br> Taz wasn't very helpful, and persisted in reminding me that nothing could be done. Ricardo offered to help and said that he would get back to me by yesterday COB. This has still not been done. I require a refund or the remaining 5 boxes of Jungle Oats. And perhaps better customer service this time around?