BAD CUSTOMER SERVICE - NO HELPFULNESS

Early morning, we went into Pick n Pay, Summerstrand for fresh bread and as there were specials, we continued to take advantage of a few and placed a 3/4 trolley of food therein. When we got to the till, there was only one other customer at the till and after realising we had not had our shopper card with us, we asked the customer if she had her Pick n Pay shopper card to help us out to which she answered in the negative. Turning to the till lady we asked her if there was another card or had any of them assistance in attempting to utilise someone's to buy our goods. She said no they were not allowed to help. The centre security guard lady inside the store overheard our conversation and was busy retrieving her own card and offered it to us and the till lady said she was not allowed to do that and could lose her job at pick n pay. We then asked for the Manager and a Manageress came from her office. Explaining our ordeal to her, her reply was it would take 48 hours to re-register a shopper card and they could not help me. I then left my trolley full of goods there and retrieved the loaf of bread only, paying for same and leaving. The crux of the situation is that had Pick n Pay Management assisted us, we would certainly have returned when in the area. However, despite Pick n Pay being in a position where planning of re-growth is concerned, we were turned away whereby Pick 'n Pay could have made quite a sale. This has left a bad taste as far as service is concerned. As a result we will not be re-attending to this outlet for the manner in which we were treated. BAD CUSTOMER SERVICE with a distasteful attitude towards a customer when the store had been sooooo quiet, during early morning hours, says it all!