1 reviews | Active since Apr 2019
Bad Customer Service i have never experienced.
I was in PicknPay Liquar in Centurion today and i was going to buy Castle Lager then i realised a price of a Heineken 12pack was cheaper. Then i took it and went to a counter but when i got there the price was different than the one that i saw on the shelf. The description was the same as the Item. " Heineken Lager 440ml R72.99". It never got any size of whether it is 6pack or 12pack. This Employee called by the name of James he tells me that i should have assumed that the price was for 6 pack. But how can you expect a customer to assume prices? If i am gonna assume prices as a customer then what is the use of putting prices on the shelfs? Is never my problem that the price was wrong. I was supposed to pay the price i see but he refused. He failed to make sure the prices are correct to right products and he also failed to make sure the customer walks out happy. Actually he failed to be hold accountable for his wrong prices on shelf in his store. Will never go buy there anymore. Bad experience there. ************** and bad customer service.
Thanks for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and for the poor service experienced at this store.
We have done a follow up on this with our Customer Care Team and have been advised that they have escalated your complaint to our regional management team via your telephone complaint.
We will do a follow up on this query with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thanks for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and for the poor service experienced at this store.
We have done a follow up on this with our Customer Care Team and have been advised that they have escalated your complaint to our regional management team via your telephone complaint.
We will do a follow up on this query with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team