Bad customer service gone Good!!! ?????????

I would like to take this moment to thank the Hellopeter team as well as the Pick 'n Pay customer service team for the assistance I received with regards to my complain. On the 29th of June I laid a complain about a supervisor by the name of Thabi D of Pick' n Pay (dobsonville ext 3). Action was taken very quickly. I recieved a call from the Manager by the name of Lulama, he then arranged a meeting which was held on the 06th of July 2021. Unfortunately this meeting did not unfold as expected but I was given an opportunity to express how the supervisor made me feel on the day of the incident and the meeting was dismissed and we all agreed to meet again the following day which is today the 07th of July 2020. Today was great Thabi D took Accountability to her actions and redeemed herself by apologising (in a written form). She read out her apology letter to me and also gifted me with an apology gift. I am really greatful that Thabi D and her Management team took time to listen to me and realised how I felt. I am really greatful that Thabi D acknowledged her mistake and rectified it. With all of this being said I would like to thank all the people who to time to assist me. Most my gratitudes goes to the Manager, Assistant manager and the other gentleman who assisted me from day one ( am sorry I did not get his name but I will never forget him). Thank you very much Thabi D. One lesson I take from this is that good communication is the best way forward. Thank you very much.